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APPOINTMENT SETTINGS 101

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Effective Communication in Appointment Setting

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Tailor fitting communication to the types of customer personas.

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1. One of the principles of effective communication which means understanding the prospect's perspective, acknowledging their challenges, and showing genuine concern for customer needs.
Clarity Respect Empathy
2. What are things we need to identify customer personas to begin tailoring our communication style to customers for appointment settings?
Sex, Religion, Favorite food & educational background Demographics, Preferences, Behaviors & Pain points Social status, Religion, Political ideology & Favorite things