APPOINTMENT SETTINGS 101

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APPOINTMENT SETTINGS 101
- Overview & Training Outline 10 xp
  - Quiz
- Introduction to Appointment Settings 10 xp
  - Quiz
- Understanding Customer Roles 10 xp
  - Quiz
- Engaging Decision Makers 10 xp
  - Quiz
- Overcoming Gatekeepers 10 xp
  - Quiz
- Effective Communication in Appointment Setting 10 xp
  - Quiz
- Handling objections and concerns with confidence and professionalism 10 xp
  - Quiz
- Microsoft Bookings 10 xp
  - Quiz

Understanding Customer Roles

10 XP

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Types of Customers and their importance in Appointment Settings.

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1. What type of communication is essential for appointment settings?

Bubbly and engaging communication Tailored communication Direct to the point communication

2. What are the 3 types of Customers we will encounter in appointment settings?

Decision makers, CEO, Admin/Secretaries Admin/Secretaries, General Managers, Security Guards Decision makers, Influencers, Gatekeepers

3. What similar step do we do for all 3 types of customers and is vital before we do appointment settings?

Build Rapport with the customer Research and Identify the customer Send gifts and food to the customer